For 30 years, 1-800-FLOWERS.COM, Inc. — "Your Florist of Choice" — has been providing customers across the nation with the freshest flowers and finest selection of plants, gift baskets, gourmet foods and confections, and plush stuffed animals perfect for every occasion. 1-800-FLOWERS.COM offers the best of both worlds: exquisite, florist-designed arrangements individually created by some of the nation's top floral artists and hand-delivered the same day, and spectacular flowers delivered through its "Fresh From Our Growers" program.
We have completed our recruiting for the seasonal Full time Temporary positions. We anticipate hiring in the future and if you are interested please provide us with your contact information so we can contact you when positions become available.
Director, Web Customer Experience Location: Carle Place, NY Position Type: Full-Time Reports to: VP, Web Experience and Merchandising
Summary
In this role, the individual will optimize the 1-800-FLOWERS.COM website for conversion, revenue, and profitability by building a superior customer experience. Specifically, this leader will seek to continuously improve web services, functionalities, user interface, navigation flow, and look & feel of the consumer website by working cross-functionally to champion the customer’s needs. The successful candidate will be comfortable working at a high level with the design, technology and management teams within the organization, and making presentations to senior management. Analytical skills are critical for this role as the company is focused on results and wants someone with the big picture vision who can review and adjust their strategy based on site performance.
Specific Responsibilities
Optimizing the online customer experience by gathering requirements from internal clients, defining, prioritizing and managing new site functionality and administration features with a focus on maximizing conversion.
Work with the channel/brand managers and other stakeholders to develop business case for web enhancements and lead the creation of project design briefs that translate into business and functional requirements.
Work with IT and Project Management teams to define and develop scopes, schedules and review processes for individual projects.
Identify necessary resources and coordinate the work of designers and copywriters and content provider(s) to ensure that projects are completed according to specifications and on schedule and communicate progress, status, issues, and resolutions to key stakeholders and management
Analyze feature, functions, benefits of site content administration function to develop toolkits the business needs to run day to day marketing
Contribute to the development of the web marketing strategy. Keeps the group abreast of developing technologies and innovative ideas.
Identify and champion opportunities to build and leverage best practices across multiple web sites
Analyze site usage reporting, customer feedback, marketing and competitive research to inform and improve site experience and performance.
Enhance websites with new ideas/pages/modules to meet business goals, or solve uncovered usability issues
Work with marketing channels to manage on site customer experience through creation of landing pages optimized for conversion.
Skills and Competencies
Exude passion for the customer’s user experience
Manage multiple responsibilities with the talent to shift center of focus from one task to another with minimal challenge.
Collaborate with and provide direction to a cross-functional team without direct authority.
Understand and communicate with a diverse set of leaders and associates at various levels and within various functional areas that impact the business.
Experience
Exceptional oral and written communication skills and a demonstrated ability to work cross-functionally to get work completed is a key success factor
Excellent organizational skills and detail-orientation
Ability to multitask, handle pressure and meet deadlines in a fast paced entrepreneurial environment
Advanced computer skills are required including MS Office Suite and the ability to learn and utilize internal applications.
Understanding of software development product lifecycle
Experience with web analytics tools.
Ability to work independently and in synergy with other teams
Knowledgeable in Microsoft Excel and experience in content and campaign systems a plus
5-7 Years managing E-Commerce Marketing for a Multi-Channel Retailer.
College degree, MBA a plus
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Senior Marketing Manager Location: Carle Place, NY Position Type: Full-Time Reports to: Director, Marketing Planning and Strategy
Summary
1-800-Flowers.com, a leading floral and gift provider, has acquired a number of terrific brands over the past 10 years to help expand its product offerings into other gifting categories. Some of these brands include Cheryl & Co, The Popcorn Factory, Fannie May confections and more.
The 1-800-Flowers.com Marketing Planning and Strategy team serves as an internal strategic marketing team that plans the integrated marketing initiatives for the floral brand. The Sr. Marketing Manager will be responsible for overall development and day-to-day management of various 1-800-FLOWERS integrated marketing programs.
This individual should have 7+ years experience in Marketing with retail/ecommerce experience (preferred). They need to be a strategic and analytical thinker as well as a self starter, with the know-how, experience, and enthusiasm to hit the ground running and to make significant impact to an existing multi-million dollar business.
They should be intelligent, outgoing, hard working, and enjoy working with both internal and external clients.
Specific Responsibilities
Research, Strategy and Opportunity Assessment (50%)
Create and monitor marketing strategy and marketing plans related to goals of customer communications
Translate market, customer and competitor insights into marketing strategies/plans
Drive marketing opportunity assessment, strategy formulation and valuation for all customer communications
Coordinate with marketing intelligence to ensure that appropriate metrics are defined, measured and reviewed on a consistent basis
Conduct briefings for key internal groups outlining goals, objectives, strategy and measurements of progress against those goals.
Internal Management (25%)
Ability to develop strong working relationships with senior management
Natural ability to blend into and strengthen the culture. Politically savvy, able to work well with all levels of the team, able to balance the demands and points-of-view of many individuals with respect, while earning their respect.
Excellent writing skills.
7+ years marketing, strategic planning.
Significant knowledge of digital commerce, direct marketing, mobile, social media.
Analysis and Reporting (25%)
Prepare revenue and cost analysis; estimate value of promotional campaigns.
Conduct post campaign reviews and ROI analysis to determine what worked, what didn’t and impact on business moving forward.
Regularly evaluate and modify campaign plans based on new internal and external information
Customer metrics review for creating detailed plans around the appropriate audience to market to, by season/occasion.
Education
BS in Marketing, Business Management or Communications preferred. MBA a plus.
Skills and Competencies
7+ years in E-commerce marketing.
Strong understanding of the online marketing and merchandising environment
Strong problem analysis and analytical capabilities.
Strong team oriented individual.
Strong communication skills both written and oral.
Outgoing, proactive and passionate
Independent Action
Individual free to provide recommendations on how to improve existing marketing programs currently running or in process of being planned
Special Requirements of the Position
Limited travel (less than 3%) may be required.
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Product Manager / Associate Product Manager Location: Carle Place, NY Position Type: Full-Time
Summary
This position within the 1-800-FLOWERS.COM organization provides a great entry into the merchandising and product development areas. It will also enable the right candidate the ability to learn the right skills to pursue additional career paths within the company in areas such as Planning, Website Merchandising and Sourcing. Management of key relationships within the organization such as planning, merchandising operations, fulfillment, marketing and Purchase Net will be required.
Position Overview
To work with the Business / Product Manager on the development of new Martha Stewart products those support the Martha Stewart for 1-800-Flowers.com brand strategy. This position interacts with all levels of the organization and requires excellent communication and presentation skills. In addition, the ability to juggle multiple priorities, manage projects, great attention to detail, excellent analytical skills, strong computer skills (Excel, Word, PowerPoint, Microsoft project), driving the development process focusing on revenue generation, gross margin management and achievement of EBITDA targets will be required. This candidate must also possess the ability to prioritize their workload on a daily basis. Creativity in thought process is a must. Responsibilities include but are not limited to:
Execution of strategies to execute sales and gross margin plans for the category that meet weekly, monthly, quarterly and annual requirements set forth by the company.
New Product development:
Work with 1-800-FLOWERS.COM and Martha Stewart product development teams to take concepts to commercialization.
Drive the process end to end
Work closely with floral and hard good purchasing team to commercialize products
Work closely with planning to develop merchandising plans to maximize profits.
Product Management
Development of Quarterly Product Presentation
Concept Meeting
Product Presentation
Marketing Turnover (creative, direct marketing etc.)
Work with marketing on development of marketing plans on Martha Stewart line.
Maximize revenue and profit between all categories by continuously rationalizing marginal performers and identification of products and marketing strategies to replace revenue
Package development – working with vendor relations and purchase net on the actual presentation of the final product and maintaining packaging improvements and upgrades
Work closely with quality control to ensure all products meet 1800 flowers world class quality parameters
Develop product specs based on winning, new product concepts to guide Purchase Net, Vendor Relations and BloomNet and hold them accountable for procurement, fulfillment and coverage targets.
Collaborate with Marketing Operations / planning in development of demand forecasts, launch and post launch inventory to support sales plans. Guide Merchandising Operations in refining forecasts on a weekly / monthly / quarterly basis based on trends. Approve final reforecast.
Pricing optimization through testing and analysis
Development of monthly training plan for gift advisors on top products each month
Coordinate Merchandising operations functions, QA , and vendor relations to leverage supply chain for product development and profitable buying
Support PR and Internet Marketing to further develop 1-800-FLOWERS.COM brand
Coordinate sample needs for Quarterly Product Presentations, Quarterly Photo Shoots, Re-Shoots, Direct Marketing needs, Investor Presentations, etc. Manage the process.
Website Merchandising
Maximize profit and revenue return on website real estate
Maximize results of feature positioning through monthly re-merch process on welcome and individual channels through the use of best sellers and key items
Proof all images, copy and pricing on the website – test functionality on a regular basis – e.g. delivery calendar etc.
Analyze metrics and report on performance – utilization of all appropriate tools, core metrics etc., and make decisions / recommendations based on the data
Coordinate feature placement with Merchandising ops to ensure inventory is sufficient to support the placement
Maximize key collections to feature best sellers to drive revenue and gross margin dollars
Monitor SKU performance and category performance on the website, with constant evaluation of SKU count
Constantly review competition
Qualifications
A minimum of 5 years experience with a national branded retailer, on-line merchandising a strong plus.
4 year college degree preferably in economics, finance, marketing or supply chain management – MBA preferred
Strong quantitative skills required. Ability to develop plans, capture data, analyze data, summarize findings and implement initiatives
Proven track record in maximizing revenue, gross margin and EBITDA.
Strong written and verbal communications required. Ability to present analysis to various audiences (detailed and executive summaries)
Ability to explore highly creative concepts and have keen consumer intuition
Detail oriented, highly organized and ability to solve problems with confidence
Ability to work in a fast paced, highly collaborative environment, multi task and participate in team based planning process.
Experience with a multi-channel, internet business a plus
High level of proficiency in Excel, Word and PowerPoint. Experience in a database a plus.
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Product Manager Location: Carle Place, NY Position Type: Full-Time
Summary
To develop a product that will support strategy to maximize the business from a revenue and margin perspective. Responsible for all product development initiatives in the non-floral area. Develop products and categories based on department objectives and in line with corporate initiatives and strategies.
Responsibilities
Development of new businesses/categories
Work with Business Manager to develop assortment/SKU plan on a quarterly schedule including the sourcing and development of new product, price negotiations, establishment of retails and committing to quantities as required.
Oversee and coordinate samples needed for Quarterly Product Presentations, Direct Marketing needs, Investor Presentations and work with Creative Services as required
Understand the Competitive Market place and attend Trade Fairs to source new products/vendors to identify trends in category.
Qualifications
5+ years buying/merchandise experience within retail environment.
Experience in the Food/ Gifts Basket Industry is preferred.
Excellent oral/ written communication skills.
Understanding of market as it relates to merchandising
Understanding of specific product category through work experience.
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Product Manager - Plant/Designer Floral Location: Carle Place, NY Position Type: Full-Time
Summary
The Product Manager - Plant/Designer Floral will develop and manage high appeal, differentiated, notable products specifically in our plant and designer floral categories, focusing on signature products that support the 1-800-FLOWERS.COM brand strategy as well as working to drive the product development process end to end focusing on driving revenue, achieving gross margin and EBITDA targets and maximization of profit and revenue return through Web site merchandising.
Responsibilities
Joint responsibility with Merchandising Operations to achieve gross margin and EBITDA targets for the 1-800-FLOWERS.COM brand.
New Product development:
Shop the market — attend trade fairs, evaluate the competition and understand where the trends are in product, style and color, specifically to the plant and floral businesses
Focus on "New to the world" products — showing cutting edge style, innovation — in plants and designer floral areas
Drive the process end to end
Opportunity Identification
Opportunity screening and sizing
Development of business case
Revenue
Gross Margin
EBITDA
Market Research
Pilot testing, etc. to determine feasibility
Development and implementation of launch plans for new items
Post launch performance analysis and refinements
Product Management
Seamless working relationship and joint accountability with Merchandising operations to optimize demand forecast and fulfillment of demand as well as reducing wastage in the plant and designer floral category
Maximize revenue and profit between all categories and within the good, better, best strategy by continuously rationalizing marginal performers and identification of products and marketing strategies to replace revenue
Drive higher margins through the utilization of purchase net for sourcing and procurement of goods — containers, plant material and floral.
Package development — working with marketing ops on the actual presentation of the gift in both plant and designer floral
Bring to life the positioning of "Your Florist of Choice"
Develop product specs based on winning, new product concepts to guide PurchaseNet, Vendor Relations and BloomNet and hold them accountable for procurement, fulfillment and coverage targets.
Collaborate with Marketing Operations / planning in development of demand forecasts, launch and post launch inventory to support sales plans. Guide Merchandising Operations in refining forecasts on a weekly / monthly / quarterly basis based on trends. Approve final reforecast.
Pricing optimization through testing and analysis
Monthly training plan for gift advisors on top 10's each month
Website Merchandising
Maximize profit and revenue return on Web site real estate
Maximize results of feature positioning through monthly re-merch process on welcome and individual channels through the use of best sellers and key items
Analyze metrics and report on performance — utilization of all appropriate tools, CoreMetrics etc., and make decisions / recommendations based on the data
Coordinate feature placement with Merchandising Ops to ensure inventory is sufficient to support the placement
Maximize key collections to feature best sellers to drive revenue and gross margin dollars
Monitor SKU performance and category performance on the Web site. Continue to update product placements to optimize performance.
Constantly review competition
Qualifications
7+ years of demonstrated product development/buying, product management and brand building success.
Bachelor's degree in horticulture or the equivalent in related experience.
Excellent knowledge of fresh flower varieties, blooming plants as well as foliage plants.
Strong quantitative skills required. Ability to develop plans, capture data, analyze data, summarize findings and implement initiatives.
Proven track record in maximizing revenue, gross margin and EBITDA.
Strong written and verbal communications required. Ability to present analysis to various audiences (detailed and executive summaries)
Detail-oriented, highly organized and ability to solve problems with confidence
Ability to work in a fast paced, highly collaborative environment, multi task and participate in team based planning process.
High level of proficiency in Excel, Word and PowerPoint. Experience in a database a plus.
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Product Development Manager Location: Carle Place, NY Position Type: Full-Time
Summary
The Product development manager will develop and commercialize high appeal, differentiated, notable products in the defined category/distribution channel, focusing on signature products that support the 1-800-FLOWERS.COM brand strategy. This person would be responsible for developing a line that would drive revenue, achieve gross margin and EBITDA goals and establish the 1800flowers.com brand as the leader in the industry.
Responsibilities
Drive the product development process end to end - develop assortment/SKU plan on a quarterly schedule, development of new product, price negotiations and establishment of retails
Analyze the market and industry trends to determine gaps, opportunities and expansion areas in Product development for the category.
Partner with merchandising team on - business analysis and competitive patterning, driving product sales & profitability, key marketing and promotional opportunities, product quality and execution.
Execute ongoing business analysis to determine customer behavior patterns and product hypotheses to drive strategic category growth.
Maximize consumer research opportunities to drive new ideas and concepts as well as to validate planned product design & direction.
Trending - attend trade fairs, evaluate the competition and understand where the trends are in product, style and color, as applicable to the brand and product category.
Work with the hard good sourcing and floral design teams to produce products that execute on the overall line plan as far as design, cost structure, price points, trends (both business and design), etc.
Collaborate extensively with key cross-functional partners to leverage internal knowledge and expertise as well as to drive operational efficiency and excellence.
Commercialize products with cross functional partners while adhering to all standardized product development timelines
Qualifications
5+ years of demonstrated product development/buying, product management and brand building success within a retail environment. Ecommerce experience would be a plus.
Creative vision combined with strong quantitative skills required. Ability to develop plans, capture data, analyze data, summarize findings and implement initiatives.
Understanding or knowledge of flowers and/or the floral industry desirable.
Strong written and verbal communications required. Ability to present analysis to various audiences (detailed and executive summaries)
Detail-oriented, highly organized and ability to solve problems with confidence
Ability to work in a fast paced, highly collaborative environment, multi task and participate in team based planning process.
High level of proficiency in Excel, Word and PowerPoint.
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Content Manager Location: Carle Place, NY Position Type: Full-Time Reports to: VP, Creative
Summary
Manage and oversee all 1800Flowers.com branded content/copy development. Manage all web content and projects related to the website. Write, edit, and proofread new content. Lead and direct both staff and freelance writers. Assist in developing brand tone and voice. Insure all content in all media channels meets brand tone and voice standards. Generate content strategy and ideas for partnerships and new content development.
Responsibilities
Developing content strategy based on business objectives and customer needs
Determining projects' overall content requirements and potential content sources
Developing innovative solutions for content presentation, including content management, workflow, and maintenance
Creating taxonomies and metadata frameworks for grouping and tagging content
Ensuring content conforms to Search Engine Optimization best practices
Developing, overseeing and editing development of all branded content including interactive marketing, email, web and catalog product copy, print advertising, social media, and mobile marketing.
Developing and enforcing brand tone and voice guidelines for all 1800Flowers.com and Martha Stewart content/ copy
Insuring all marketing/ ad copy utilizes interactive marketing + advertising best practices
Developing naming conventions, including product naming
Supervising all staff and freelance copywriters, while serving as an inspiring writer on the team.
Concepting and brainstorming with marketing team
Passionately writing about flowers for a female target audience!
Supervisory Responsibility
Senior Copywriter
Copywriter
Freelance copywriter
Education and/or Experience
Extensive experience with content management systems, digital asset management, databases, usability principles, and SEO best practices
5+ years experience in creating/writing content for Web or other digital media
Degree in related field, such as English, journalism, advertising, or communications
5+ years experience writing for the web
Experience managing staff copywriters
Advertising and/or web design agency experience preferred
Experience with retail advertising preferred
Proven ability to write for a female retail audience
Skills
Advanced proficiency in the MS Office Suite, Visio, and Power Point
Excellent oral and written communication and presentation skills
Management and team building skill
Excellent concepting, editing, and copywriting ability
Thorough understanding of how to communicate effectively in a digital environment
Fabulous team brainstorming ability
Record of implementing interactive marketing, advertising best practices
Independent Action
Supervising all staff and freelance writers. Developing and enforcing brand tone and voice guidelines for both 1800Flowers.com as well as Martha Stewart. Independently editing all marketing email, affiliate marketing, catalog and web product copy. Creating content strategy documentation.
Special Requirements of the Position
Online portfolio of advertising writing samples
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Director, Enterprise Initatives Location: Carle Place, NY Position Type: Full-Time Reports to: VP, Enterprise Customer Experience
Summary
The Director will lead a pair of major change programs at 1-800-Flowers.com. Managers across the company are striving to improve the customer experience and reduce operating costs. The Director of strategic initiatives will provide analysis, tracking, and day-to-day support to these managers.
This position requires a talented manager with strong analytics and the interpersonal skills to drive change throughout an organization.
Responsibilities
Identify and drive strategic projects that improve the customer experience and / or improve profitability
Work with business owners to evaluate/formulate business cases for their initiatives
Lead meetings and other communication with senior management
Ensure initiatives progress efficiently and in a timely manner (lend support where needed)
Institute financial tracking of initiative benefits
Conduct, interpret, and communicate consumer research
Supervisory Responsibility
Senior Analyst, Enterprise Initatives
Education and/or Experience
MBA preferred
3-5 years consulting experience required
Experience with significant organization-wide change initiatives – either as a consultant or internally - required
Experience with business case modeling
Experience with requirements gathering and management
Experience working collaboratively with business owners, subject matter experts
Excellent task coordination , time management, and problem solving skills
Strong Excel skills
Strong interpersonal skills
Special Requirements of the Position
Minimal/moderate travel
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Senior Analyst, Enterprise Initiatives Location: Carle Place, NY Position Type: Full-Time Reports to: VP, Enterprise Customer Experience
Summary
Senior Analyst, Enterprise Initiatives, will provide analytic support for major change programs at 1-800-Flowers.com. The analyst must have top-tier SAS and excel skills and the inter-personal skills necessary to effectively communicate that information across the organization.
Responsibilities
Conduct, interpret, and communicate consumer research
Tie consumer research results to internal data, using SAS, to understand operational drivers of consumer satisfaction / dissatisfaction
Produce weekly, monthly, and quarterly reports for all brands
Provide analytic support to project leaders to help them focus their efforts and measure their results
Education and/or Experience
Candidates must have Bachelors degree or higher, preferably in a quantitative field such as Business or Information Science.
Must have experience developing reports and queries using SAS. (Experience using SAS Enterprise Guide is highly desired).
Experienced in development of analyses, quantitative models and reports using MS Excel. (Experience using Macros and Script in MS Excel spreadsheets is highly desired).
Experience with MS Access is also a plus.
Superior project management skills, problem solving and analytical capabilities.
Strong communication skills both written and oral.
Must demonstrate an ability to not only analyze data, but also interpret results and derive conclusions, recommendations and solutions from the analysis.
Must be comfortable working in a fast-paced, volatile environment.
Must be comfortable taking-on responsibilities, owning projects, and driving them to completion (proposing solutions/recommendations) with limited guidance.
Special Requirements of the Position
Very limited travel, if any
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Senior eCommerce Developer Location: Carle Place, NY Position Type: Full-Time Reports to: Director - IT eCommerce Services
Summary
The Senior eCommerce Developer will have responsibility for Application Development and maintenance of the in house J2EE based website Platform. Reporting to the Director - IT eCommerce Services, this position requires hands on technical development and maintenance of internet application software and projects. This position requires the candidate to work closely with a team of onsite and offshore developers. The ideal candidate will have 4 to 10 years of relevant software development experience
Essential Duties and Responsibilities
Java J2EE Development and support for multiple website applications (50%)
Day to Day Production Support for multiple production systems (25%)
Interface with Delivery Management team and business customers for planning (15%)
Troubleshooting production issues that are business impacting, including timely and appropriate communication to stakeholders in IT and the business (10%)
Education and/or Experience
Solid understanding and hands on experience in Java, J2EE, DHTML, Javascript, AJAX, OOD, SQL development and Oracle RDBMS.
Strong background in WebServices SOAP, REST, Struts, Web 2.0 Frameworks, JQuery, etc.
Strong background in eBusiness solutions or web system integration, especially in large-scale environements
Knowledge of software development lifecycles, design patterns and best practice methodologies. Experience with Agile methodologies, RUP, XP, and SEI CMM.
Understanding of system design and development environments, such as UML, Eclipse, Ant.
Experience in program resolution with IT systems and individuals.
Oral communication (customer interaction, requirements analysis, BPR, training).
Written communication (writing project work plan, system design, user guides).
Knowledge of the retail industry is a plus
Familiarity with IBM WebSphere Commerce, ATG, Blue Martini, Broadvision, Fry or other internet retail platforms a plus.
Bachelor's Degree required, preferably in Computer Science or related field. Master's Degree a plus.
Skills
Extremely skilled in Internet Applications Development and understanding of the J2EE technology toolset. The candidate should be self driven and on the bleeding edge of internet technology trends. The candidate should be vendor and product agnostic and have the ability to adapt and absorb new and emerging standards in the software development environment such as Open Source, etc. The candidate must display the ability to lead discussions and encourage thought on enabling business value and growth through rapid integration and delivery.
Independent Action
Innovation and thought leadership is a critical sucess factor for this position. The candidate should not just be able to think of new and great ideas, but also be able to communicate it effectively, and follow through with execution.
Special Requirements of the Position
Sun/Java certification a plus.
Physical Demands
Computer skilles.
Ability to work for extended hours during peak business times, especially during Christmas, Valentine's and Mother's Day Holidays.
Ability transcend timezones to effectively interface with Offshore development teams
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Bridge Operations Manger Location: Central Bridge, Carle Place, NY Position Type: Full-Time Reports to: Senior Manager, Bridge Operations Status: Non-Exempt (Hourly - Evening Hours)
Summary
The Bridge Operations Manager assists the Bridge Team in attaining productivity and operational efficiencies and to provide the team with strategic / tactical direction on a daily basis in terms of call routing and operational standards.
Essential Duties and Responsibilities
Liaison: Communicates operational and exception issues to Bridge leadership, technical support teams and 18F management in accordance with established protocols; maintains daily interaction with Service Center Team to ensure Bridge is apprised of workload and staffing projections
Operational: Monitors daily workload performance, in accordance with all performance and service level objectives and in accordance with Service Center operations. Develop Bridge Analysts with concentration in the area of communication skills and task management. This individual oversees the development of training curriculum geared towards the growth and understanding of the Bridge team. Communicates operational issues to the Leadership team.
Project Management: Develop and oversee project plans pertaining to routing enhancements, reporting enhancements, workload centralization and collaborates with the SVC peers to execute workload strategies.
Reporting: Generates Service Center Reports (i.e. e-mail, call volume, sales, etc.) and Daily Performance Recaps for site. Produces and communicates intra-day and 2400 reports as outlines by enterprise protocols. Monitors and reports schedule adherence in conjunctions with Sales and Service Managers. Fiscally responsible for variable labor spend.
Qualifications
Minimum knowledge, skill and/or ability required to perform job functions:
4 year college or equivalent combination of education and/or work experience.
Excellent verbal and written communication
Strong interpersonal skills
Ability to interact positively with others
Proficient in Microsoft Applications including Word, Excel, Access and Outlook
Excellent organizational and time management skills and superior attention to detail
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to work independently and collaboratively
Ability to manage multiple projects simultaneously and work under stringent deadlines
Preferred Skills:
Lucent ACD Administration/Reporting (CMS)
Workforce Management system experience (Pipkins Vantage Point)
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Central Bridge Coordinator Location: Central Bridge, Carle Place, NY Position Type: Full-Time Reports to: Senior Manager, Bridge Operations Status: Non-Exempt (Hourly - Evening Hours)
Summary
The Central Bridge Coordinator will be the Service Center focal point for call routing, workload allocation, call handling administration, system troubleshooting and related duties as assigned.
Essential Duties and Responsibilities
Liaison: Communicates operational and exception issues to Bridge leadership, technical support teams and 18F management in accordance with established protocols; maintains daily interaction with Scheduling Team to ensure Bridge is apprised of workload and staffing projections
Operational: Monitors daily workload performance, in accordance with all performance and service level objectives and in accordance with Central Bridge operations. Maintains current status of routing and workload allocations across Service Center Enterprise. Redirects Service Center workflow in accordance with Central Bridge Operations.
Reporting: Generates Service Center Reports (i.e. e-mail, call volume, sales, etc.) and Daily Performance Recaps for site. Produces and communicates intra-day and 2400 reports as outlines by enterprise protocols. Monitors and reports schedule adherence in conjunctions with Sales and Service Managers.
Qualifications
Minimum knowledge, skill and/or ability required to perform job functions:
2 year college or equivalent combination of education and/or work experience.
Excellent verbal and written communication
Strong interpersonal skills
Ability to interact positively with others
Proficient in Microsoft Applications including Word, Excel, Access and Outlook
Excellent organizational skills and superior attention to detail
Excellent time management skills
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to work independently and collaboratively
Ability to manage multiple projects simultaneously and work under stringent deadlines.
Preferred Skills:
Lucent ACD Administration/Reporting (CMS)
Workforce Management system experience (Pipkins Vantage Point)
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Key Account Manager, Business Gifts Services Location: Carle Place, NY Position Type: Full-Time
Summary
Account Manager of Business Gift Services is responsible for the management, development and coordination of B2B business within existing corporate partners, as well as development of new business.
Responsibilities
Meet and exceed B2B revenue targets across all brands by month.
Incorporate all sales programs into existing accounts and new partners to drive profitable revenue streams.
Responsible for tracking all customer information.
Follow call campaigns to support company major and minor holiday sales.
Follow up on all leads and close new business.
Manages client relationships through all phases of the sales cycle.
Qualifications
BS/BA degree with a minimum of 3-5 years sales or business development experience. Candidate should possess strong people skills and strong customer focus. Must have MS Office suite.
To Apply: Send your Cover Letter and Resume, including salary history, to: Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Financial Analyst, Consumer Floral Brand Reports to: VP Finance, Consumer Floral Brand Location: Carle Place, NY Position Type: Full-Time
Summary
The Financial Analyst will perform a variety of analytical and technical functions, many of which will be highly visible to top management. The Financial Analyst must be able to meet the challenges required in day-to-day duties as well as be a self-starter and seek out additional initiatives over time. He/She will play a key role in supporting the 1-800-Flowers brand management in developing and maintaining key financial and operational reports and identifying opportunities of improvement.
Responsibilities
Responsible for daily, weekly & monthly financial/operational reporting within the 1-800-Flowers brand
Perform data extraction and create specialized reporting systems using tools such as Oracle, Access and Excel
Perform various complex spreadsheet analysis required by management
Assist in budgets, forecast and long range plan development
Assist in identifying strategic opportunities to improve profitability
Work with management to evaluate/formulate business cases for their opportunities
Institute financial tracking of initiative benefits
Ad hoc projects, as required
Qualifications
4-5 years years financial analysis experience/consulting experience
BS in Accounting or Finance
Excellent analytical skills and thorough knowledge of strategic, operational and financial analysis
Effective written & verbal communication skills
Strong Excel skills
Ability to rapidly learn our complex businesses and develop sound business judgment
Experience creating and maintaining complex spreadsheets and/or databases
Ability to work effectively with multiple priorities and deadlines
Special Requirements
Minimal travel
To Apply: Send your Cover Letter and Resume, including salary history, to: Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Customer Service - Temporary Work from Home Opportunity
We currently DO NOT have a position open, but would like to obtain your contact information in order for us to contact you when a position becomes available.
Summary
1-800-FLOWERS.COM's customer contact center, recent winner of the global call center of the year award, is currently recruiting agents for its Work from Home Customer Service team. This team provides professional, courteous, responsive and accurate service to our customers from the comfort and convenience of their home office. Sales and Service Specialists serve as the first contact customers have with the company and will be responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.
Qualifications
Successful candidates will meet the following qualifications:
Must be a resident and live in the following states: Arizona, Delaware, Florida, Illinois ,Montana, New Hampshire New Mexico, New York, Ohio, Oklahoma, Texas, Oregon, and Virginia
Highly PC literate and have their own PC with a reliable high-speed Internet connection
Ability to type 35 words per minute is essential
Prior call center experience strongly preferred
Applicants must be 18 years of age or older and have a high school diploma or GED to apply
Strong written and verbal communication skills required. Fundamental math skills required
Cable or DSL provider (No Wireless or Satellite), VoIP (Voice over Internet Protocol) compatible.
Minimum up load speed: 500 kbps
Minimum download speed: 1.5 mbps
Computer Hardware:
1.8 GHZ Processor ( minimum of a Pentium 4 processor or equivalent processor)
1 GB of RAM
Sound card with speakers
17" Flat Panel Display recommended (capable of 1280 x 1024), 15" minimum
Telephone Requirement:
Dedicated telephone line with the ability to disable features such as call waiting, forwarding, etc. No cellular/wireless phones are permitted.
Digital Telephones & VoIP Telephones are permitted as your alternate telephone lines. Services such as Magic Jack that connect through a USB port are not permitted.
A corded telephone with headset capability. Must be a corded traditional telephone. No cordless telephone allowed.
Headsets Requirement:
USB headset (PC compatible) with a built-in digital signal processor has a noise-cancelling microphone
You will also need a good quality telephone headset compatible with your land line telephone.
Computer Software:
Windows XP, Vista, or Windows 7 Operating system
Internet Explorer 6.0 or above
Microsoft Office, including Microsoft Word and Excel WinZip, Adobe Acrobat reader. - Free download available on the Web
Antivirus Software: Valid software with current and updated virus definitions
AIM: Free download available at http://www.aim.com
A personal email account with a professional user name.
Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
Battery Backup: UPS/Battery Power Supply including surge
Your workstation must be in a private, quiet area away from others in your residence and background noise
How to Apply
We have completed our seasonal hiring at this time. However, if you meet the criteria above and would be interested in being contacted for future opportunities, please forward your name, your state of residence, your email address and your contact phone number to careers@1800flowers.com.
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